AT Device Disconnected

[Dream Operator]

Hi there. Newbie here to the world of Moto and Phone Modding. I followed the guide "[Guide] Installing the Drivers in Vista & XP"
I then open P2kCommander V4.9.5
Icon in the System Tray shows AT Device Disconnected. Everything I try to do tells me that the phone is not connected. The phone is connected via USB. It is charging.
Device Manager shows two items labeled Motorola...
Modems - Motorola USB Modem
Ports (COM & LPT) - Motorola USB Diagnostic Port (COM5)


Grateful for any suggestions!

[Kyle Matthews]

I assume you have not installed the drivers. Follow the Get Connected guide first.

[Dream Operator]

Thank you for the suggestion. However, I have already done that. I stated in my first sentence... I followed the guide "[Guide] Installing the Drivers in Vista & XP"

I tried it 3 times. Disconnected the phone, removed the drivers, reinstalled, reconnected. No change.

[Kyle Matthews]

Try P2k Tools. Make sure if you are using P2k Commander that you have the P2k 05 turned OFF in the options menu.

[Dream Operator]

Same result with P2ktools. Disconnected status. Before trying the drivers in the guide here, I tried the official drivers (if thats what you call them anyway). I am wondering if it is still grabbing those drivers. Anybody had an issue like that?

[Kyle Matthews]

I really think you don't have your drivers all installed. Try opening up RSD Lite, and connecting the phone while in boot loader mode (hold * and # while powering the phone on) and see if Windows prompts for any new devices. If it does, point the wizard to the P2k drivers, and you should be good then.

[raymarquise]

getting at device disconnected...