I did a stupid thing - I tried to update my software on my unlocked v3re using Motorola Software Update. I did this before running Motorola Driver Installer - not sure if that makes a difference but I am guessing it probably does.
After the update, my phone was reset to the original provider - T-Mobile USA and was asking for the subsidy password.
I got the phone in Canada and am now in Australia - neither are tmobile markets - and I am using virgin mobile here.
after some internet research learning about unlocking phones I tried to call tmobile USA - they said 'no, try the internet' - yeah thx for nothing.
then I tried virgin mobile but they couldn't (or wouldn't help)
I tried tmobile usa again - explained that I got the phone in a non-tmobile market and am still in a non-tmobile market and she took my IMEI and email and a day later I had the code! And it worked! There was no reason they had to accept my explanation but they did so I am happy about that.
One question: if I update my software again, and my phone locks again - will I be able to use the subsidy code that tmobile gave me again? Or is it like a one-time or limited thing? If so, how might I know?