Problem unlocking Z9 from AT&T and Motorola

[dezufnoC]

I have been trying to get my phone unlocked for several weeks now for a trip I have to Europe soon. AT&T was gracious enough to give me the unlock code without much hassle but alas the code they gave me did not unlock the phone. We even got Motorola involved and they verified the IMEI# and the code. Well to make a long story short I am on my 2nd Z9 and sure enough I have the same problem...new unlock code (with new phone obviously)but I still cannot get this phone unlocked either. I have tried different sim cards and everything. Both AT&T and Motorola will be calling me back tomorrow with hopefully some better news but for right now I am stuck with AT&T.

Has anyone had success unlocking their phone?

PS I even tried one of the online services and they returned my money stating they could not unlock my phone.

[brett k]

yeah, read the other similar thread

[dezufnoC]

I noticed this after doing a search on unlocked Z9's. http://answers.yahoo.com/question/in...6175622AAhOPua Apparently I am not the only one who has had problems unlocking this phone. Could it be a bad batch? I find it very unusual that neither ATT nor Motorola could actually unlock my phone. What gives?

UPDATE

According to Motorola the Z9 has a 16 digit unlock code not a normal 8 digit unlock code. Apparently the folks at AT&T were just made aware of this. So if you get an 8 digit unlock code from AT&T tell them that is not the right code. I have finally unlocked my Z9 and am ready for my international trip.

[Skv012a]

Could someone with the phone tell me if it has Macro mode or not?

[carrier8ter]

I have exceeded the 5 unlock attempts after AT&T kept insisting the 8 digit code they gave me was correct. The phone now boots up and shows an AT&T logo screen. I do not receive "Contact Provider." With the AT&T SIM the phone works perfectly fine. I doubt the phone is really "permanently" locked to AT&T. I found other posts stating to leave the phone for a few hours and the unlock prompt would return. I have now left the phone for days and nothing has changed. Does anyone know a workaround, p2k edit, or key code I can enter to get the unlock prompt to return?

[dezufnoC]

If you have not exceeded your 30 days of ownership take it back. It is not your fault that the peeps at AT&T are not up to speed on these devices. If you have exceeded your 30 days well then you have some arguing to do. Explain to them that Motorola has indeed verified that it is a 16 digit code not an 8 digit code. That is the main reason your phone has been locked to AT&T.

Also, I have not found any software that can unlock a phone once locked to the carrier.

[ibcop]

I have exceeded the 5 unlock attempts after AT&T kept insisting the 8 digit code they gave me was correct. The phone now boots up and shows an AT&T logo screen. I do not receive "Contact Provider." With the AT&T SIM the phone works perfectly fine. I doubt the phone is really "permanently" locked to AT&T. I found other posts stating to leave the phone for a few hours and the unlock prompt would return. I have now left the phone for days and nothing has changed. Does anyone know a workaround, p2k edit, or key code I can enter to get the unlock prompt to return?

I am having the same problem. When I use my AT&T SIM, everything is great. If I use my T-Mobile SIM, it shows "Check SIM" and can't do anything. I entered the unlock code (8 digit) as provided by AT&T - I did it multiple times as everytime I entered it, the phone showed the code was invalid.

Is the phone locked from the T-Mobile SIM? I spoke with Motorola, but they kept saying the SIM is bad - I can use the T-Mobile SIM in my Q9 Global and Moto V9 without any problems.

Help? Guidance? TIA!

[jumpdawg]

It looks like I will be keeping my V9 a little longer till some of these roadblocks get cleared.

[moto21]

I have exceeded the 5 unlock attempts after AT&T kept insisting the 8 digit code they gave me was correct. The phone now boots up and shows an AT&T logo screen. I do not receive "Contact Provider." With the AT&T SIM the phone works perfectly fine. I doubt the phone is really "permanently" locked to AT&T. I found other posts stating to leave the phone for a few hours and the unlock prompt would return. I have now left the phone for days and nothing has changed. Does anyone know a workaround, p2k edit, or key code I can enter to get the unlock prompt to return?

Your phone is now hard-locked. You will need to find someone with an unlocking equipment that can unlock this phone; codes will no longer work, even if it's the right unlock codes.

[avatar_43]

If you get contact operator wait an hour and you can reenter the codes

[moto21]

If you get contact operator wait an hour and you can reenter the codes

quote:
I found other posts stating to leave the phone for a few hours and the unlock prompt would return. I have now left the phone for days and nothing has changed. Does anyone know a workaround, p2k edit, or key code I can enter to get the unlock prompt to return?

[rockerenator]

i got one z9 and received codes from defrent log seller ( the same code ) but can't unlock it

[moto21]

Maybe the codes are wrong. To clearify, only window mobile and smart phones will give other chances to enter unlock codes if a user used up all his or her attempts. Motorolas, Nokias, Samsung, etc will NOT give a second chance to enter unlock codes should one used up all the attempts; the phone will become hard-lock and only unlocking equipment cant unlock the phone after that.

[ibcop]

Maybe the codes are wrong. To clearify, only window mobile and smart phones will give other chances to enter unlock codes if a user used up all his or her attempts. Motorolas, Nokias, Samsung, etc will NOT give a second chance to enter unlock codes should one used up all the attempts; the phone will become hard-lock and only unlocking equipment cant unlock the phone after that.

Who would be the best place to use? I assume this would be a mail in service?

[moto21]

Who would be the best place to use? I assume this would be a mail in service?

I don't think there is any equipment on the market right now that support unlocking of this phone. I might be wrong but you can check it out.